Chris Stedile
Castlegar News
For a third year, the award of top Hyundai salesperson in BC will sit upon the shelves at Castlegar Hyundai. Product adviser Oksana Karpiv is the proud recipient of this award.
Karpiv said it’s very exciting to be awarded this honour and it all comes down to exceptional customer service.
“I think that we pay attention to each customer. Instead of thinking of them as customers, they are individuals. Listening is the most important skill in the customer service industry.
“It’s exciting and we’re all very proud to keep this award in such a small dealership. Our dealership is tiny compared to all the dealerships around Canada. Vancouver has those huge buildings with 15 salespeople and we have only three. We are a very tight, personal group.”
It wasn’t only the number of cars moved that earned Karpiv this award but the impression she left on customers.
“You have to have a high customer feedback score,” she explained.
A survey arrives in the mail after consumers purchase a vehicle and they can rate the performance of their sales rep. Karpiv led this category by far. “If they sold more cars than me but had a lower score, they would not receive the award.”