The Noom app displayed on the Apple App Store on Wednesday, Aug. 19, 2020. (Apple App Store)

Better Business Bureau issues warnings over billing for weight loss app Noom

Bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

The Better Business Bureau has issued a warning for users of weight loss app Noom.

In a Wednesday (Aug. 19) news release, the bureau said it’s seen a “significant uptick” in the number of calls it’s received about the app. Between Aug. 16 and 18, the bureau received 1,213 consumer complaints about Noom, largely about billing and customer service, compared to 2,023 total complaints since July 2017. According to a bureau alert, consumers are trying to cancel during the free trial offer but are still being billed for between $20 and $40 in monthly subscription costs. Customers are also claiming they are being charged upfront for several months of subscription, in amounts from $120 to more than $180 instead of being billed monthly.

“Nearly all consumers detail the difficulty they encounter when trying to get in contact with the company’s customer service to request a refund of charges,” the bureau said.

The bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

On the Apple app store, Noon has a rating of 4.6 stars with 18,000 ratings and is the eighteenth ranked health and fitness app. It has a similar rating in the Google Play store with 212,838 reviews.

ALSO READ: View Royal mayor victimized in CERB identity theft scam


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

ScamsWeight Loss

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

West Kootenay mother searching for son missing since Sept. 1

Police are investigating the disappearance of Cory Westcott

Castlegar food bank sees increased demand for housing supports

Community Harvest Food Bank also seeing more requests from seniors

Upgrades coming for Millennium Park washroom

Features include all-season washrooms, change rooms, family rooms and outdoor showers.

Man whose crime spree began in Nelson pleads guilty in death of female passenger

Anthony Cortez scheduled to be sentenced for 2017 incidents

Castlegar Rebels hold three-day camp before upcoming season

The camp looked a little different this year due to COVID-19 protocols

B.C.’s top doctor thanks supporters after revealing threats over COVID-19 measures

Dr. Bonnie Henry says COVID-19 has caused some people to lash out in anger and frustration out of fear

97 distressed horses, cats and dogs seized from farm in Princeton

RCMP assisted as BC SPCA executed search warrant

NDP, Greens divided on pace of child care improvements in B.C. election campaign

NDP Leader John Horgan recommitted to $10-a-day child care and blamed the Greens for not supporting his efforts

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Category 2 open burning prohibitions rescinded throughout Southeast Fire Centre

Category 3 open fires, as defined in the Wildfire Regulation, remain prohibited

BC Liberal Leader talks drug addiction in the Lower Mainland

Drug addiction and public safety a top priority says Andrew Wilkinson

Pandemic derails CP Holiday Train

Canadian Pacific will work to get donations to food banks while also producing an online music concert

Interior Health reports five new COVID-19 cases

Across the region, 34 cases are active

Most Read