Oksana Karpiv has been named the top Hyundai salesperson in BC. To her right is Castlegar Hyundai president and general manager Keith Kalawsky

Local saleswoman wins award

Oksana Karpiv is top Hyundai salesperson for 2014

Chris Stedile

 

Castlegar News

 

For a third year, the award of top Hyundai salesperson in BC will sit upon the shelves at Castlegar Hyundai. Product adviser Oksana Karpiv is the proud recipient of this award.

Karpiv said it’s very exciting to be awarded this honour and it all comes down to exceptional customer service.

“I think that we pay attention to each customer. Instead of thinking of them as customers, they are individuals. Listening is the most important skill in the customer service industry.

“It’s exciting and we’re all very proud to keep this award in such a small dealership. Our dealership is tiny compared to all the dealerships around Canada. Vancouver has those huge buildings with 15 salespeople and we have only three. We are a very tight, personal group.”

It wasn’t only the number of cars moved that earned Karpiv this award but the impression she left on customers.

“You have to have a high customer feedback score,” she explained.

A survey arrives in the mail after consumers purchase a vehicle and they can rate the performance of their sales rep. Karpiv led this category by far. “If they sold more cars than me but had a lower score, they would not receive the award.”

 

Just Posted

Castlegar Remembers

Hundreds gathered at Kinsmen Park on Sunday to mark the Centenary of the end of WW1

B.C. Legions in need of young members to continue aiding veterans into the future

Lest we forget what thousands of men and women did to fight for Canada’s freedoms – but without new membership, many Legion chapters face dwindling numbers

Nine-vehicle pileup closes Highway 3 near Castlegar

Two separate incidents on slushy highway; reports of injuries

UPDATE: Police seek witnesses in Castlegar road rampage

Lake Country man faces 13 charges, including robbery, dangerous driving, flight from police, assault with a weapon, theft, and drug charges.

U.S.-based tech company planning Rossland location

GoToTags will use city as base to service Canadian customers

VIDEO: Marvel Comics’ Stan Lee dies

Marvel co-creator was well-known for making cameo appearances in superhero movies

Surging Rangers beat visiting Canucks 2-1

Goalie Lundqvist ties Plante on all-time wins list

VIDEO: Newcomer kids see first Canadian snowfall

Children arrived in Canada with their mother and two siblings last week from Eritrea

Calgary 2026 leader expects close vote in Winter Games plebiscite

Residents to choose in a non-binding vote on Tuesday whether they want city to bid on 2026 Olympics

Feds dropped ball with WWI anniversary tributes: historians

Wrote one historian: ‘Other than the Vimy Ridge celebration … I think they have done a very bad job’

Sides ‘far apart’ in Canada Post talks despite mediation, says union

The lack of a breakthrough means rotating strikes will resume Tuesday

Feds’ appeal of solitary confinement decision in B.C. to be heard

Judge ruled in January that indefinite such confinement is unconstitutional, causes permanent harm

B.C. health care payroll tax approved, takes effect Jan. 1

Employers calculating cost, including property taxes increases

Nunavut urges new plan to deal with too many polar bears

Territory recommends a proposal that contradicts much of conventional scientific thinking

Most Read