An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. Canadian airlines must now offer more compensation to passengers for inconveniences. (THE CANADIAN PRESS/Andrew Vaughan)

Canadian airline passengers to be eligible for $1,000 in compensation for delayed flights

Passengers can also receive compensation for overbooking, lost luggage and other inconveniences

  • Dec. 12, 2019 12:58 p.m.

Airline travellers can look forward to some better rights, and just in time for the holiday season.

The second phase of the new Air Passenger Protection Regulations from the Canadian Transportation Agency is coming into effect on Dec. 15.

Passengers will then be eligible for up to $1,000 in compensation for flight delays and cancellations within an airline’s control that are not safety-related.

ALSO READ: Transport watchdog fines four airlines $45,000 under new passenger bill of rights

“The Air Passenger Protection Regulations establish a clear, consistent set of minimum airline obligations towards passengers if, for example, their flight is delayed or cancelled, they’re bumped from an overbooked flight, they sit on a plane during a tarmac delay, or their bag is lost or damaged,” said Scott Streiner, the agency’s chair and CEO.

“Thousands of Canadians participated in the consultations that helped shape these new rules. We’re grateful for their input and confident that these groundbreaking regulations will help ensure passengers are treated fairly if their air travel doesn’t go smoothly.”

ALSO READ: Air Canada forced girl, 12, to remove hijab

Airlines will also be responsible for re-booking or refunding passengers when flights are delayed, including using a competing airline. During such a delay, airlines are to provide food, drink and accommodations, and must allow children aged 14 and under to sit near an accompanying adult at no extra charge.

Passengers would receive different levels of compensation, depending on the size of the airline and length of the delay.

New compensation rules under the Canada Transport Act (screenshot/ gazette.gc.ca)

If a passenger is denied boarding because of overbooking, they are also eligible for up to $2,400 if delays are nine hours or more.

Compensation must also be applied for baggage that’s been damaged, or lost for 21 days or more. This could include reimbursement of the fees paid for that baggage.

vnc.editorial@blackpress.ca

Like us on Facebook and follow us on Twitter
and Instagram

Air CanadaAirline Passenger bill of rights

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

Interior Health will not expand Police and Crisis Team

Southeast Division Chief Superintendent Brad Haugli asked IH to expand the program

Hwy 1 flooding causes massive delays on certain Arrow Lakes ferry routes

Motorists have been waiting around three hours to get on ferries

Nelson cyclist run over by truck

Driver ticketed for failing to yield right of way on left turn

Flooding at Castlegar’s Millennium Park delays opening of swimming ponds

The park’s third pond rose after BC Hydro increased its discharge rates at the Keenleyside Dam

Rossland Museum and Discovery Centre expands operations online

The facility also opened back up to the public earlier in June

13 new B.C. COVID-19 cases, Langley Lodge outbreak ends

Health care outbreaks down to four, 162 cases active

Alberta health minister orders review into response after noose found in hospital in 2016

A piece of rope tied into a noose was found taped to the door of an operating room at the Grande Prairie Hospital in 2016

B.C.’s major rivers surge, sparking flood warnings

A persistent low pressure system over Alberta has led to several days of heavy rain

B.C.’s Indigenous rights law faces 2020 implementation deadline

Pipeline projects carry on as B.C. works on UN goals

‘Mind boggling’: B.C. man $1 million richer after winning Lotto 6/49 a second time

David O’Brien hopes to use his winnings to travel and of course keep playing the lottery

B.C. teacher loses licence after sexual relationships with two recently-graduated students

The teacher won’t be allowed to apply for a teaching certificate until 2035

Lower Mainland teacher facing child pornography charges

Elazar Reshef, 52, has worked in the Delta School District

All community COVID-19 outbreaks declared over in B.C.

Abbotsford manufacturer cleared by Dr. Bonnie Henry

Most Read