(The Canadian Press files)

Drivers ‘treated unfairly’ by ICBC rate overhaul can contact B.C.’s Ombudsperson

Office can look into unfair applications of the new rate structure

People unhappy with how the new ICBC system is working can now report issues to the B.C. Ombudsperson.

In a news release Thursday, the Office of the Ombudsperson said Jay Chalke can look into unfair applications of the new rate structure.

“Vehicle owners should take a close look at their next insurance policy to ensure the information being considered by ICBC in determining their renewal rate, such as accident history, is accurate,” said Chalke.

“We recommend that vehicle owners try to solve their problems directly with ICBC and its agents first, but if they still believe they have been treated unfairly, our investigators may be able to look more closely at individual complaints.”

Chalke said “fairness issues” often arise whenever public bodies like ICBC implement major changes.

The new rate structure is a more driver-based insurance model that will see driving experience and crash history play a bigger role in determining premiums.

Do you think your new rate is unfair? Tweet to us or send us a Facebook message.

READ MORE: B.C. drivers can calculate new insurance rates ahead of ICBC changes

READ MORE: ICBC insurance renewals get more complicated this year


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Two big housing projects planned for Castlegar

A mix of single family and multi-family units planned

Women Care Castlegar offers funding to local charities

Women Care Castlegar is a group of community-minded philanthropic women

Castlegar residents living with dementia break silence on stigma

More than half a million Canadians are living with dementia today.

Rossland Council updated on cost of fixing arena

It will cost $700,000+ to get job done

UPDATED: Man dies in backcountry near Whitewater Ski Resort

The victim was found unresponsive in a tree well Friday

VIDEO: Nickelback gears up for nostalgia tour

Canadian band joins Stone Temple Pilots for a summer tour that includes just one stop in Canada

Province asks health-care staff to be ‘vigilant’ in screening for possible coronavirus cases

This comes after U.S. health officials confirmed a case of the virus in Washington State

University of Victoria tells stories of Holocaust survivors with graphic novels

International storytelling initiative launched first meetings this winter

Boy, 13, arrested after alleged assault involving girl at B.C. middle school

Boy alleged to have used ‘inappropriate levels of force’ to injure the girl

B.C. player becomes only second Canadian to enter Hall of Fame of Baseball

Walker received 76.6 percent of the Baseball Writers of America Association vote

PHOTOS: Heavy snowfall breaks window, causing avalanche into B.C. newsroom office

It was a chaotic start to the week for the Kitimat Northern Sentinel

Canadian law firm launches class action on behalf of Iran flight victims

Flight 752 was shot down by Iran shortly after take off

Mission Hill cellarman fired after mistakenly dumping $162K of wine down the drain

The former employee filed a grievance with the West Kelowna winery but was unsuccesful

Most Read