(Courtesy photo)

Coronavirus

How organizations, businesses can go digital during the COVID-19 pandemic

‘An opportunity for organizations that may have been resistant to that idea to try it on for size’

While the effects of COVID-19 and coronavirus will have a lasting impact on healthcare, the economy and travel, Jessica Hodgson says she thinks it will be “inevitable” that businesses and organizations will go remote in some capacity during and after the pandemic.

Hodgson is the director of human resources for Later, which was founded as the “first-to-market Instagram scheduler in 2014.” It has operations in Vancouver.

Hodgson, who started working from home “about 80 per cent of the time” at the end of January when Later implemented a work-from-home policy, said the company actually went “fully remote” justr recently.

“We’re already familiar with, we’re already using the technology and have been using some remote best practices for some time. But we actually just made the call to go fully remote for the foreseeable future while some of this plays itself out,” she said, referring to the COVID-19 outbreak.

However, Hodgson said she doesn’t expect going fully remote to impact Later’s operations.

“I would say that having clear objectives in place, whether those are short-term or long-term for your people and having clear ways to measure whether those objectives have been met.”

For businesses and organizations thinking of letting employees work from home during the outbreak, Hodgson had a few recommendations: protect your boundaries while working from home, such as keeping your working space separate from your “sleeping space” or “TV-watching space”; take breaks; not letting your workday “transition forever” into the evening; and utilizing video conferencing.

“Some of the big focuses we’re are making sure that we’re utilizing video conferencing as much as possible, so it feels like you’re talking to a human being when you’re having a meeting,” she said. “A lot of the suggestions that I made to the team was about how to continue to stay connected to your team, which might be helpful or relevant in this circumstance.”

Hodgson said she also has a daily “meeting” with her team to discuss what they worked on the day before, what they will be working on that day and any issues they’re facing.

READ MORE: Do you think you have COVID-19? Here is what to do next

“If somebody on my team is continuing to carry over something day after day after day that they were supposed to be getting done, I can have a conversation with them about managing their workload, how available are they and are they getting their work done.”

But she said it’s also about “finding ways to accommodate people to work from home and trusting that they can get their work done and having conversations about it if they can’t.”

Later is a “cloud-based” business, Hodgson said, so all the employees need is a strong Wi-Fi connection and laptop.

But Hodgson said she’s been thinking about this idea of going digital during the pandemic if it could continue on afterward.

“I think it’s a really interesting idea. I actually thought about it this morning. I wonder if this is going to have an impact on commercial real estate or how many companies actually have physical spaces,” she said, adding that some companies have been “fully remote for years and years.”

Hodgson said she thinks its “inevitable.”

“This is an opportunity for organizations that may have been resistant to that idea to try it on for size,” she said. “It’ll be interesting to see what people’s responses are. I think it’s inevitable that there will be organizations that get the chance to experience it and say, ‘Hey, we have some benefits’ or ‘It wasn’t as bad as we thought it was going to be and our team loved it, so let’s keep doing it or let’s be more flexible.’”



lauren.collins@surreynowleader.com

Like us on Facebook Follow us on Instagram and follow Lauren on Twitter

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Decorated car procession to visit Castlegar care homes

The event is taking place Friday morning

Castlegar and Trail Chevron offering free gas for front line workers

Health care, fire, police, paramedics included in offer

Grand Forks distillery shifts to make sanitizer

How a Grand Forks distillery is stepping up during the COVID-19 pandemic

From medical equipment to water treatment, Teck Trail is an essential service

” … Trail operations is one of a few, and in some cases, the only North American supplier.”

Kootenay gas prices among the highest in B.C

Gas prices are up to 10 cents higher than other neighbouring B.C. regions

‘The Office’ star John Krasinski offers Some Good News in trying times

‘The human spirit still found a way to break through and blow us all away’

Liberals delay release of 75% wage subsidy details, costs: Morneau

Program will provide up to $847 per week for each worker

No laws in B.C. to force businesses to offer refunds, even during a pandemic

Black Press Media talks to Consumer Protection BC on how to navigate during COVID-19

COVID-19 essential workers can apply for B.C. pre-school child care

Parent referral opens, providers offered emergency funding

Most abiding by COVID-19 rules, back fines, arrests of those who aren’t: poll

But 64 per cent said they’ve personally witnessed people not respecting the measures

Walkers, grocery store customers courteous with physical distancing in B.C.

Some cyclists also acknowledge each other and walkers as well on a wide trail

B.C. worker advocate group calls for more sick days, protected medical leave

COVID-19 highlights need for changes to workers legislation: Retail Action Network

Most Read