B.C. Information and Privacy Commissioner Elizabeth Denham.

VIP patient snooping among health privacy breaches

Privacy commissioner's report urges health authorities to tighten safeguards

Too many health authority employees inappropriately snoop in patient records and some deliberately disclose sensitive information via social media or cellphones.

That’s one of the most serious types of breaches flagged by B.C. Information and Privacy Commissioner Elizabeth Denham in a new report on how the province’s health authorities safeguard privacy.

The report cites “cases of snooping where staff members access records of VIP or other patients out of curiousity or for malicious intent.”

It uncovered four cases in 2013 of staff posting photos of patients to Facebook or Instagram, and three cases of doctors or nurses taking photos.

Another nurse commented on a patient’s health information on Facebook.

“The (privacy commissioner’s office) has serious concern regarding health authority staff deliberately disclosing the sensitive personal information of patients through their own mobile devices and on social media,” the report said.

The report doesn’t break down the number or frequency of incidents between B.C.’s health regions.

Denham’s office has received 200 privacy breach complaints over 10 years from health authorities but suspects that’s just one per cent of the actual number of incidents.

Misdirected faxes were the single most common type of privacy breach identified.

Lost or stolen records or mobile devices were most common among home health and community care programs.

Half of health authorities reported problems with home care workers leaving patient records unsecured in their cars against policy.

Fraser Health told Denham’s office its privacy officers notify affected individuals in almost every privacy breach, in addition to the health region’s CEO.

There is no legal requirement for disclosure in B.C.

Data held by health authorities includes personal identifiers, financial information, health conditions, test results, medication used, as well as information on patients’ physical, mental and emotional status, as well as lifestyle and behaviour.

Denham issued 13 recommendations for action to reduce the risk of future privacy breaches.

Just Posted

VIDEO: Dramatic video shows return of rescued snowboarders

Two snowboarders were rescued near Rossland, B.C. on Sunday after being lost overnight.

Dryer incident at Teck Elkview Operations

Locals report hearing loud bang

Castlegar weekend forecast calls for wet snow, mild temperatures

Wet snow and unseasonably mild temperatures are in the forecast for Castlegar this weekend.

UPDATE: Body found in burnt-out car near Genelle

Police report a body was found in the burnt out trunk of a 1999 Honda Civic

Castlegar mayor Lawrence Chernoff looking forward to progress in 2018

Columbia Avenue Redevelopment, community complex and progress on airport reliability top his list.

REPLAY: B.C. this week in video

In case you missed it, here’s a look at replay-worthy highlights from across the province this week

New Denver emergency ward to remain 24/7

Interior Health says it’s postponing changes to operating hours.

Honouring our best during Minor Hockey Week

Team photos from our minor hockey association teams in Castlegar.

A new development surrounding plane that went missing around Revelstoke in November

The family of Ashley Bourgeault believe they have found a new clue

$130K could get you on a dive to the Titanic

Hot summer ticket: $130K could get you on a dive to the Titanic off Newfoundland

UK’s Princess Eugenie, daughter of Prince Andrew, engaged

Princess Eugenie, the daughter of Prince Andrew and his ex-wife Sarah Ferguson, will marry Jack Brooksbank in Autumn 2018

German nurse charged with 97 more murders

Niels Hoegel, serving a life sentence for two murders, has been indicted in nearly 100 more killings.

Two men guilty in murders of Alberta family could face 75 years

The pair were found guilty of first-degree murder in the shooting deaths of Klaus’s parents and sister in a rural home near Castor, Alberta

With Senate talks falling short, U.S. shutdown enters workweek

President Donald Trump accused Democrats of prioritizing services and security for noncitizens over U.S. citizens

Most Read