Airlines

Luggage bags are amassed in the bag claim area at Toronto Pearson International Airport, as a major winter storm disrupts flights in and out of the airport, in Toronto, Saturday, Dec. 24, 2022. From long hours waiting on hold to sleepless nights on airport floors and desperate scrambles to rebook flights and find missing bags, it was a holiday travel season that no one had on their wish list — but that thousands of people got. THE CANADIAN PRESS/Cole Burston

‘Not hiding’: Transport minister says Ottawa will be accountable on travel mess

MPs are probing what went wrong in the days before and after Christmas

 

A flight departure board at Abbotsford International Airport illustrating the the cancellations and delays that were common through the holidays across Canada. (Jane Bouey/Twitter)

Frustrated travellers turned to Twitter when winter storm slammed Abbotsford airport

Missing luggage, no staff and cancelled flights made travel less than merry this Christmas

 

Aviation analytics company Cirium says Canada’s two biggest airlines ranked low in terms of on-time performance this year. The data firm says that among the ten biggest airlines in Canada and the U.S., Air Canada and WestJet Airlines Ltd. ranked worst and second-worst for their punctuality. An Air Canada flight taxis to a runway as a WestJet flight takes off at Vancouver International Airport, in Richmond, B.C., on March 20, 2020. THE CANADIAN PRESS/Darryl Dyck

Canadian airlines come in at low end of on-time performance: analytics firm

WestJet and Air Canada only managed on-time arrivals for around 40 to 45 per cent of their flights

 

The Kelowna airport is full of passengers hoping to get to their destination for the holiday season. (Jacqueline Gelineau/Capital News)

‘I’m just a number, not a person’: Kelowna traveller re-routed and stranded in Victoria

Cam Lainchbury was told that WestJet does not have enough pilots qualified to fly in poor weather

The Kelowna airport is full of passengers hoping to get to their destination for the holiday season. (Jacqueline Gelineau/Capital News)
Passengers walk at Calgary International Airport in Calgary, Alta., Wednesday, Aug. 31, 2022. THE CANADIAN PRESS/Jeff McIntosh
Passengers walk at Calgary International Airport in Calgary, Alta., Wednesday, Aug. 31, 2022. THE CANADIAN PRESS/Jeff McIntosh
(@jhodyharper / Instagram)

Kelowna residents claim racism, sue Swoop airline after being kicked off flight

A couple is suing Swoop after being escorted off the low-cost flight

(@jhodyharper / Instagram)
In this Aug. 2, 2019 photo, Mike Tyson attends a celebrity golf tournament in Dana Point, Calif. Authorities are investigating after cellphone video appears to show Mike Tyson hitting another passenger on a plane at San Francisco International Airport. (Photo by Willy Sanjuan/Invision/AP, File)
In this Aug. 2, 2019 photo, Mike Tyson attends a celebrity golf tournament in Dana Point, Calif. Authorities are investigating after cellphone video appears to show Mike Tyson hitting another passenger on a plane at San Francisco International Airport. (Photo by Willy Sanjuan/Invision/AP, File)
Passengers wait to have their bags checked-in at Montreal–Trudeau International Airport in Montreal, Saturday, December 19, 2020. Canadian airlines are asking a Federal Court of Appeal judge today to quash rules that beef up compensation for passengers subjected to delayed flights and damaged luggage. THE CANADIAN PRESS/Graham Hughes
Passengers wait to have their bags checked-in at Montreal–Trudeau International Airport in Montreal, Saturday, December 19, 2020. Canadian airlines are asking a Federal Court of Appeal judge today to quash rules that beef up compensation for passengers subjected to delayed flights and damaged luggage. THE CANADIAN PRESS/Graham Hughes
Rachele Jamieson of Chilliwack said Sunwing had left her all alone in YVR after returning home on a flight from Cuba at 3 a.m. on March 1, 2022. She found out on March 14 that Sunwing will be reimbursing her the full amount of her trip. (Jenna Hauck/ Chilliwack Progress)

Sunwing to fully reimburse B.C. woman, 94, who was abandoned at airport

After hearing Rachele Jamieson’s ‘horror’ story, Sunwing has agreed to pay her back

Rachele Jamieson of Chilliwack said Sunwing had left her all alone in YVR after returning home on a flight from Cuba at 3 a.m. on March 1, 2022. She found out on March 14 that Sunwing will be reimbursing her the full amount of her trip. (Jenna Hauck/ Chilliwack Progress)
Rachele Jamieson of Chilliwack said Sunwing had left her all alone in YVR after returning home on a flight from Cuba at 3 a.m. on March 1, 2022. She is seen here three days after the incident in her Chilliwack home. (Jenna Hauck/ Chilliwack Progress)

‘I yelled and screamed’: B.C. woman, 94, abandoned at airport following Sunwing flight

Rachele Jamieson shares ‘horror’ story of being left alone at 3 a.m. after returning home from Cuba

Rachele Jamieson of Chilliwack said Sunwing had left her all alone in YVR after returning home on a flight from Cuba at 3 a.m. on March 1, 2022. She is seen here three days after the incident in her Chilliwack home. (Jenna Hauck/ Chilliwack Progress)
A worker checks the temperature of a traveler departing from Pearson International Airport, in Mississauga, Ont., Thursday, Dec. 16, 2021. Canadian air travellers are experiencing an uptick in flight cancellations this holiday season, but airlines say weather is a bigger factor than COVID-19. THE CANADIAN PRESS/Tijana Martin

Weather, not Omicron, taking the biggest bite out of Canadian airline schedules

Frigid temperatures and arctic air have left most of the western provinces with wind chills dipping to -55C

A worker checks the temperature of a traveler departing from Pearson International Airport, in Mississauga, Ont., Thursday, Dec. 16, 2021. Canadian air travellers are experiencing an uptick in flight cancellations this holiday season, but airlines say weather is a bigger factor than COVID-19. THE CANADIAN PRESS/Tijana Martin
A Porter airlines flight makes its final approach as it lands at the airport Tuesday July 2, 2019 in Ottawa. THE CANADIAN PRESS/Adrian Wyld

Porter could shake up Canadian airline industry with jet expansion from Pearson airport

Porter has placed a firm order for 30 planes and 50 purchase right options

A Porter airlines flight makes its final approach as it lands at the airport Tuesday July 2, 2019 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Baggage stacks up from delayed travellers in the baggage claim area in Denver International Airport Wednesday, June 16, 2021, in Denver. THE CANADIAN PRESS/AP/David Zalubowski

Feds lay out beefed-up flight refund rules after gaps laid bare by pandemic

The majority of large airlines have now agreed to reimburse customers

Baggage stacks up from delayed travellers in the baggage claim area in Denver International Airport Wednesday, June 16, 2021, in Denver. THE CANADIAN PRESS/AP/David Zalubowski
An industry group is calling on Ottawa to follow the United Kingdom’s lead and help bring in a restart plan for Canada’s airline sector. THE CANADIAN PRESS/Jonathan Hayward

Airline industry group wants Ottawa to follow U.K.’s lead, help bring in restart plan

The U.K. has announced that starting May 17 it will allow travel to and from a select list of countries.

An industry group is calling on Ottawa to follow the United Kingdom’s lead and help bring in a restart plan for Canada’s airline sector. THE CANADIAN PRESS/Jonathan Hayward
Nav Canada will not be closing the tower at West Kootenay Regional Airport. Photo: Betsy Kline

Nav Canada tower to remain open at West Kootenay Regional Airport

The organization was considering closing the tower

Nav Canada will not be closing the tower at West Kootenay Regional Airport. Photo: Betsy Kline
Air Canada will not be resuming flight to Castlegar anytime soon. Photo: Betsy Kline

Service to West Kootenay Regional Airport not included in Air Canada deal announcement

Air Canada will not be resuming flights to Castlegar at this time

Air Canada will not be resuming flight to Castlegar anytime soon. Photo: Betsy Kline
A ground worker approaches a WestJet Airlines Boeing 737 Max aircraft after it arrived at Vancouver International Airport in Richmond, B.C., on Thursday, January 21, 2021. THE CANADIAN PRESS/Darryl Dyck
A ground worker approaches a WestJet Airlines Boeing 737 Max aircraft after it arrived at Vancouver International Airport in Richmond, B.C., on Thursday, January 21, 2021. THE CANADIAN PRESS/Darryl Dyck
Workers are seen at a check-in counter at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. Airlines say a slew of questions remain around the federal government’s decision that requires returning passengers to first show negative results on COVID-19 tests taken abroad. THE CANADIAN PRESS/Nathan Denette

Airlines slam ‘confusion’ new COVID-19 testing rules create for carriers, passengers

Transport Department has yet to provide a list of foreign agencies whose tests are considered acceptable

Workers are seen at a check-in counter at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. Airlines say a slew of questions remain around the federal government’s decision that requires returning passengers to first show negative results on COVID-19 tests taken abroad. THE CANADIAN PRESS/Nathan Denette
A flight from Mexico City arrives at Vancouver International Airport, in Richmond, B.C., on Friday, March 20, 2020. THE CANADIAN PRESS/Darryl Dyck

Supreme Court declines to hear bid for injunction in flight refund case

Canadian airlines have generally offered credit valid for two years or more

A flight from Mexico City arrives at Vancouver International Airport, in Richmond, B.C., on Friday, March 20, 2020. THE CANADIAN PRESS/Darryl Dyck
Minister of Transport Marc Garneau responds to a question during Question Period in the House of Commons in Ottawa, Tuesday, Nov. 3, 2020. THE CANADIAN PRESS/Adrian Wyld

Airline watchdog ordered to develop new rules for flight cancellation refunds

At least 3.9 million passengers have been affected by cancelled flights due to COVID-19

Minister of Transport Marc Garneau responds to a question during Question Period in the House of Commons in Ottawa, Tuesday, Nov. 3, 2020. THE CANADIAN PRESS/Adrian Wyld